How to complain

Sometimes you might find you need to make a complaint to a business. It might be about poor service or a faulty product, or you might have complained already and had no response.

This section will help you to make an effective complaint.

Some key points to remember when making a complaint are:

  • Know your rights
  • Stand up for these rights - be assertive without being aggressive
  • Always try to stay calm and polite, even if you are angry
  • Keep notes and documentation to back up your complaint

Read our step-by-step guides, including complaint letter templates, to help you:

If you bought something in another EU country, whether online or while on holidays, and something goes wrong, contact the European Consumer Centre Ireland. This organisation gives free and confidential information on consumer rights in the EU, and helps consumers with cross-border disputes.

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