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Accessibility statement

This accessibility statement was last updated: November 2011

The National Consumer Agency website www.consumerhelp.ie follows guidelines on accessibility set out by the W3C (the World Wide Web Consortium). The W3C WAI (Web Accessibility Initiative) produces accessibility guidelines that are an internationally recognised benchmark of accessibility.

As a minimum standard, this site has been designed to meet all Web Content Accessibility Guidelines 2.0, W3C World Wide Web Consortium Recommendation 11 December 2008, Level A and Level AA Success Criteria. Many of the guidelines listed as level three (required for an AAA rating) also contain some requirements that are important in practice, and we have attempted to achieve as many of these level-three guidelines as practical in the design and implementation.

Resizing text in your browser

Please note that you can resize text using your browser.

  • For Internet Explorer or Mozilla Firefox, select Zoom from the View menu
  • For Chrome, go to the spanner icon and change the zoom options
  • Or hold the Control key and use the scroll wheel on your mouse
  • If you are using another browser, please refer to your browser help to learn how to resize text

Current technologies

  • The website uses W3C (World Wide Web Consortium) technologies, wherever possible
  • Pages validate as XHTML 1.0 Transitional and CSS level 2.1, ensuring that they work with a wide variety of browsers

The site also makes use of the following non-W3C technologies:

  • Portable Document Format (PDF): Certain documents on this site are available only in this format, which requires you to download and install the free Adobe Acrobat Reader software
  • Flash: some tools and quizzes on this site use Flash technology, and wherever possible an alternative text-based version is also provided on the site

If you cannot access the information in any PDF document please email us

Further information

The National Consumer Agency is committed to making its websites accessible to all people, regardless of ability.

It will continue to closely monitor developments and changes in WAI guidelines and general website best practice.

If you feel that this website could be easier to use, or you have difficulty accessing any information or find that any part of the site is not accessible, please email us.

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