The mission of the Competition and Consumer Protection Commission (CCPC) is to make markets work better for consumers and businesses. Our vision is for open and competitive markets where consumers are protected and empowered and businesses actively compete.
The CCPC was established on 31 October 2014 following the amalgamation of the National Consumer Agency and the Competition Authority.
What we do
To work towards our mission and vision, the CCPC has committed to:
- Empowering and equipping consumers to make informed choices and assert their rights
- Using our enforcement and regulatory powers to make markets work better and get the best results for consumers
- Promoting the benefits of competition and consumer protection through our advocacy and public awareness activities
- Continuing to develop as a results-driven organisation that aspires to the highest standards in everything we do
The CCPC has a broad mandate, with statutory responsibility for the enforcement of competition and consumer protection law. As well as our enforcement responsibilities, we have a responsibility to promote competition and consumer welfare.
We do this in a variety of ways. These include: conducting research, undertaking studies, publishing papers and making submissions which inform and influence Government policy. We also publish guidelines on competition and consumer protection laws.
We have a consumer helpline and website which help consumers to be aware of and understand their consumer rights and personal finance products and services. We also have specific responsibilities in relation to product safety, alternative dispute resolution and the regulation of grocery sector business relationships.
How we protect and promote competition and consumer welfare
Our role and functions include:
- Enforcing consumer protection law – we enforce a wide range of consumer protection legislation. We have a variety of enforcement tools to tackle unacceptable business practices. Read more about consumer enforcement.
- Informing consumers about their rights - we inform consumers of their rights by providing them with the information they need. We also develop public awareness campaigns and use various media to communicate our messages. Read more about your rights.
- Personal finance information and education - we have a specific role under legislation to provide personal finance information and education to consumers. This includes providing information through our consumer helpline and website, conducting public awareness campaigns and working on financial education programmes for schools and workplaces. Read more about your money.
- Enforcing product safety regulations – we make sure that product safety standards are being complied with through the General Product Safety Directive and other sector-specific regulations. We also share information about dangerous goods and enforcement measures across the EU through the RAPEX system. Read more about product safety.
- Enforcing competition law – we are responsible for enforcing Irish and European competition law in Ireland. We conduct investigations, and civil or criminal enforcement actions may follow where we find evidence of breaches of competition law. Read more about competition enforcement.
- Assessing mergers - we must be notified about proposed mergers, acquisitions and takeovers which reach a certain threshold, and all media mergers. We assess whether they are likely to result in a substantial lessening of competition. Read more about mergers.
- Advising Government and influencing policy - we advise the Government, its agencies and public bodies on proposed legislation or regulations in terms of their impact on competition and/or consumer welfare. Read more about advocacy.
- Encouraging business compliance – we aim to create a culture of compliance by helping businesses to actively comply with the law. Read more about compliance for business.
- Grocery sector regulations - we are responsible for monitoring compliance with the Grocery Goods Regulations, investigating complaints and, where appropriate, taking enforcement action. Read more about grocery sector regulations.
- Alternative Dispute Resolution – the CCPC has a role in relation to Alternative Dispute Resolution processes that aim to resolve disputes between consumers and traders out-of-court. Read more about Alternative Dispute Resolution.
You can find further information on the CCPC’s functions, activities and vision in our Strategy Statement.