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About us

The National Consumer Agency (NCA) is a statutory body established by the Irish Government in May 2007 to enforce consumer law and promote consumer rights.

We represent the voice of the consumer, defending consumer interests at the highest levels of national and local decision-making. We provide you with information about your consumer rights and personal finance. We help you to manage your money, with useful tools and information to help you get the most from your money and help you make smart decisions. 

We have responsibility for market surveillance in respect of the safety of a wide range of non-food consumer products. Our roles in relation to product safety include enforcing product safety legislation, investigating complaints about unsafe products, carrying out surveillance activities, alerting consumers about unsafe products, advising manufacturers, suppliers, retailers and their representative bodies about their responsibilities and managing Ireland’s input to the EU product safety rapid alert system, RAPEX

We have a Disability Liaison Officer who acts as a point of contact for individual with disabilities. We are committed to providing this service and aim to ensure that all our services and facilities are accessible to all our customers.

In this section you can find out more about:

You can also sign up for our e-newsletter.

About this website

All of our web-pages are print-friendly so you can print off relevant pages when required. You may also wish to subscribe to our monthly e-newsletter and/or RSS feeds for regular updates and news.

If you have any feedback on this website, you can contact us. Get information on site accessibility and privacy when using this site.

Want to find out if a firm is regulated?

If you have a query about a credit intermediary such as a:

  • motor dealer offering car finance
  • computer, furniture or electrical store offering credit and finance deals
  • retailer selling insurance to extend the guarantee of a product beyond the date provided by the manufacturer - called a warranty
  • a pawnbroker

check out our Register of Credit Intermediaries or contact us on 1890 432 432.

You can go to the Central Bank’s registers website to find out if a financial services firm is regulated or to get a list of regulated advisors. The Central Bank’s website also lists warning notices on firms that have been operating in Ireland without authorisation. Remember, that you do not have the same protection if you deal with a financial services firm that is not authorised.

Other regulators/government bodies

Products/services they regulate

Commission for Communications Regulation (ComReg) Regulation of the electronic communications sector (telecommunications, radiocommunications and broadcasting transmission) and the postal sector
Commission for Energy Regulation (CER) Overseeing the liberalisation of Ireland's energy sector.

Irish Travel Agents Association (ITAA)

Travel insurance when it is sold by a travel agent, as part of a package tour or along with an overseas travel contract.

The Health Insurance Authority

Monitors the health insurance market.

The Pensions Authority

Occupational pensions schemes and the responsibilities of trustees.

The Revenue Commissioners

Government levy on ATM/credit cards.

Public Service Ombudsman

An Post.

Central Bank of Ireland Banks, insurance companies, brokers, Credit Unions etc.

Merger with the Competition Authority

In the October 2008 Budget, the Minister for Finance announced plans to amalgamate the NCA and the Competition Authority, the body responsible for enforcing Irish and European competition law.

Competition law is primarily designed to protect and benefit consumers, who should be able to buy goods and services at a competitive price. Greater competition provides good value for consumers, stimulates business and enhances the economy as a whole.

Anti-competitive behaviour by businesses, such as price fixing, results in consumers paying higher prices without any extra benefits, and undermines the Irish economy's competitiveness.

The commencement date for the Competition and Consumer Protection Act 2014 is 31 October 2014.

The Competition and Consumer Protection Commission will have a dual mandate to enforce competition and consumer law.  Both organisations continue to perform their statutory functions until the merger is given effect on 31 October 2014.

The Competition and Consumer Protection Commission will be governed by an executive Chair and Membership structure.  The Act allows for a Chair and between two and six Members.

The current Chair of the Competition Authority, Isolde Goggin, was appointed designate Chair of the Competition and Consumer Protection Commission on taking up her current role in 2011.  Ms Goggin will be supported in her role by the Members of the new Commission which include the three current Members of the Competition Authority, Stephen Calkins, Gerald FitzGerald and Patrick Kenny, and the current Chief Executive of the National Consumer Agency, Karen O'Leary, all of whom were appointed Members-designate of the Competition and Consumer Protection Commission by the Minister for Jobs, Enterprise and Innovation upon taking up their current positions.

Complaints

If you have a complaint about the NCA, you can refer your complaint to the Office of the Ombudsman

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